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If you have forgotten your password for our Helpdesk, simply enter your username in the box below and your password will be emailed to the address you registered with.

Help Desk Operation Hours

The time now in New York is Monday 4:49:48 AM. The Helpdesk is manned during the hours in the graphic to the left which are Eastern Daylight Time (UTC -4.0).

Outside of these hours, we offer emergency server down support for VP-CART Hosting and Business Ready Plan customers only. If your site is down, kindly submit a ticket or contact us on Live Chat and we will investigate ASAP.

Please note that Business Ready Plan Customers receive free support via the Helpdesk or Live Chat and VP-CART Hosting Customers receive free hosting related suport, all other customers must purchase support points.