Registration for new users

* = Required

Welcome to the VPCART Helpdesk!

Please use the form to enter your details into our Helpdesk.

VPCART LITE Users - please select VPCART LITE from the VPCART Version dropdown. There is no need to enter an Order ID and you can leave the Reseller question at No.

VPCART 6.50 and earlier users - please select the version of VPCART that you are using from the VPCART Version dropdown. Enter the Order ID you received when purchasing your original copy of VPCART. If you purchased your copy of VPCART through a reseller, please choose Yes from the dropdown.


Help Desk Operation Hours

The time now in New York is Tuesday 11:55:00 PM. The Helpdesk is manned during the hours in the graphic to the left which are Eastern Daylight Time (UTC -4.0).

Outside of these hours, we offer emergency server down support for VP-CART Hosting and Business Ready Plan customers only. If your site is down, kindly submit a ticket or contact us on Live Chat and we will investigate ASAP.

Please note that Business Ready Plan Customers receive free support via the Helpdesk or Live Chat and VP-CART Hosting Customers receive free hosting related suport, all other customers must purchase support points.