VP-ASP :: Shopping Cart Software

Shopping Cart Software Solutions for anywhere in the World

US/Canada(Toll Free): +1 888 587 2278
Europe/UK: +44 (020) 7193 9408
Australia/New Zealand: +61 3 9016 4497

VP-ASP Hosting - Server Status

Please check the following page for status updates :

Registration for new users

User Name: *
First Name: *
Last Name: *
E-Mail Address: *
VP-ASP Version:
Order Id:
Did you purchase VP-ASP from a reseller?: *

Password: *
Confirm Password: *
  * = Required

Welcome to the VP-ASP Helpdesk!

Please use the form to enter your details into our Helpdesk.

VP-ASP LITE Users - please select VP-ASP LITE from the VP-ASP Version dropdown. There is no need to enter an Order ID and you can leave the Reseller question at No.

VP-ASP 6.50 and earlier users - please select the version of VP-ASP that you are using from the VP-ASP Version dropdown. Enter the Order ID you received when purchasing your original copy of VP-ASP. If you purchased your copy of VP-ASP through a reseller, please choose Yes from the dropdown.


Help Desk Operation Hours

Helpdesk Hours

The time now in New York is Tuesday 1:20:58 AM. The Helpdesk is manned during the hours in the graphic to the left which are Eastern Daylight Time (UTC -4.0).

Outside of these hours, we offer emergency server down support for VP-ASP Hosting and Business Ready Plan customers only, if your site is down, please submit a ticket or contact us on Live Chat and we will investigate ASAP.

Please note that Business Ready Plan Customers receive free support via the Helpdesk or Live Chat and VP-ASP Hosting Customers receive free hosting related suport, all other customers must purchase support points.