Welcome to VP-CART Helpdesk

VP-CART realises how important support can be, especially to users who are new to e-commerce and the Internet in general. That's why we run a multi-tiered support system to ensure you can easily find the answer to any query you may have.


Step 1

Read our extensive User Guides, which offer assistance on setting up VP-CART, setting up advanced features, customizing your design and much more!

Step 2

Check our Troubleshooting and Helpnotes pages. We have hundreds of helpnotes covering a wide range of topics.

Step 3

Check our Customer Forum - our active forums are places where many of our customers gather to share their knowledge of VP-CART.

Step 4

If you still can't find the answer to your query, or you need it resolved quickly. Open a support ticket through our Helpdesk.

New Users

You will need to REGISTER before using our helpdesk system. Registration for the help desk is FREE.

Sales Queries

Please go to our sales enquiry form to ask us your sales-related questions

Development Queries

Please login to our helpdesk and post a new ticket with your development request.

Existing Users

You can login using the login form on the top right of this page.

Support Points

With each license a free support points bundle is included. Support points can be used in our helpdesk for assistance with setting up or how to submit queries.

Our support team are available 24 hours a day Monday to Friday.

For hosting issues, we provide a 24/7 support service.

Points are NOT charged for the following requests:

  • VP-CART Hosting queries
  • Presales queries
  • Bug notifications for the most recent release of the VP-CART software
  • Business Ready Plan customers

For more information on how support points work please see our Support page

Help Desk Operation Hours

The time now in New York is Monday 6:32:27 PM. The Helpdesk is manned during the hours in the graphic to the left which are Eastern Daylight Time (UTC -4.0).

Outside of these hours, we offer emergency server down support for VP-CART Hosting and Business Ready Plan customers only. If your site is down, kindly submit a ticket or contact us on Live Chat and we will investigate ASAP.

Please note that Business Ready Plan Customers receive free support via the Helpdesk or Live Chat and VP-CART Hosting Customers receive free hosting related suport, all other customers must purchase support points.